Refund Terms

1. Introduction

Welcome to THALVARION. This document outlines the refund policy of our company, providing customers with transparent guidelines to ensure satisfaction and clarity in our refund process.

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

• Products must be returned within 30 days of purchase.
• The item must be in its original packaging and unused.
• A valid proof of purchase is required.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Perishable goods

4. Refund Process

To initiate a refund, please contact our customer service at [email protected]. Once your return is received and inspected, we will notify you of the status of your refund.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].